Revue des sciences commerciales et de gestion
Volume 18, Numéro 1, Pages 09-38
2022-12-31
Conflict Management Strategies And Performance Of Tertiary Institutions In South-south, Nigeria
Authors : Ayandele Isaac . Ogosi Francis . Andem Francis . Zibigha Weniebi .
Abstract
This study focused on conflict management strategies and the performance of tertiary institutions in SS-Nigeria. The objectives aimed to determine the relationship and influence of conflict management strategies on the performance of tertiary institutions. Relevant theoretical and empirical works of literature were reviewed while the social identity and socio-cognitive conflict theories were adopted. Survey research was adopted as the study design. Data was sourced in November-2021 from primary sources. Data generated from 162 respondents were analyzed using descriptive, correlation and regression analyses which revealed that all conflict management strategies studied namely competing, accommodating, compromising and collaborating were found to have significant positive relationship with the performance of tertiary institutions aside avoidance strategy which had an inverse relationship. The conflict strategies jointly had a positive effect on the performance of tertiary institutions. The study concludes that conflict management strategies have a significant effect on the performance of tertiary institutions in SS-Nigeria.
Keywords
Conflict Management ; Avoiding ; Competing ; Accommodating ; Compromising ; Collaborating
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