مجلة الاقتصاد والبيئة
Volume 7, Numéro 2, Pages 152-168
2024-10-21

Artificial Intelligence In Hotel Management Highlighting Some Experiences



Authors : Louzri Nadia . Kheidri Nardjis .

Abstract

Artificial Intelligence nowadays prevails in many fields; medicine, education, military, and banking. The current paper aims at shedding light on the role of artificial intelligence in hotel management by using smart applications and robots to improve guests’ service, maintaining their loyalty along with marketing the hotel services, enhancing safety, and eventually increasing incomes. It is noteworthy that this paper included experiences of China and Switzerland using robots and Chatbots hotels, and found that the new experience as much as it has positive sides.It also had negative reviews as any new experience takes time and effort to be improved.

Keywords

Artificial Intelligence ; Hotel Management ; Experience ; Chatbots ; Marketing ; Robots

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