Revue des sciences commerciales et de gestion
Volume 19, Numéro 1, Pages 75-88
2024-01-31
Integrating Artificial Intelligence Into The Insurance Claims Management Process.
Authors : Nechenache Dalal .
Abstract
The aim of this paper is to highlight the advantages of using artificial intelligence in claims management, focusing on the case of the auto insurance sector in Algeria, which has seen the introduction of a national platform for claims management e-Recours. To this end, the first part of our work is devoted to present the various aspects of AI application in the insurance sector, the second part is allocated to dedicated to underscoring the importance of claims management using AI, and the final part is reserved for exposing the e-Recours application. The results of our study show that e-Recours has delivered satisfactory results to date, automating the claims management process, speeding up file processing and expedited claim settlements. It also helps to detect fraud and ensure that insurance companies comply with current claims management regulations.
Keywords
Insurance ; Artificial intelligence ; Claims management
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