المجلة الدولية للاداء الاقتصادي
Volume 6, Numéro 2, Pages 554-567
2023-12-30
The Role Of Artificial Intelligence In Improving Hotels Property Management Systems (pms)
Authors : Bouchareb Nasser .
Abstract
This paper investigates how Artificial Intelligence (AI) can improve Hotel Property Management Systems (PMS) in the hospitality industry. It traces the evolution of PMS from manual to modern AI-infused counterparts, demonstrating how AI improves effectiveness and guest satisfaction. AI-driven PMS significantly improve efficiency in operations, making hotels more competitive in a dynamic landscape, by focusing on dynamic pricing strategies, real-time brand monitoring, and streamlined customer experiences. The paper highlights the practical significance of AI in the hospitality industry, promoting to a better understanding of technology's role in providing customized services and operational excellence, ultimately improving the quality of travel experiences.
Keywords
Artificial Intelligence (AI) ; Channel manager ; Hospitality industry ; Property Management Systems (PMS) ; Revenue Management
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