مجلة البحوث و الدراسات الإنسانية
Volume 10, Numéro 1, Pages 253-284
2015-12-31
أثر جودة الحياة الوظيفية على جودة الخدمات المصرفية المقدمة دراسة حالة بنك الفلاحة والتنمية الريفية لولاية ميلة.
الكاتب : عقـــــون شــــــراف .
الملخص
This study aims to determine the impact of the quality of working life through its dimensions: "the physical working conditions, job characteristics, wages and compensation system, work group or team, President style of supervision, participation in decision-making," the quality of banking services provided by staff commercial banks through its dimensions: "tangibility, reliability, responsiveness, safety, and empathy." The study found a significant impact of the life functional quality on the quality of banking services provided by the staff, and the presence of significant effect for only two dimensions: participation in decision-making and working conditions, on the quality of the banking services provided.
الكلمات المفتاحية
quality, life functional quality, banking services quality. Bank staff.
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